A clear way back.
Eligible return requests are accepted within 35 calendar days from delivery of the last item in your order.
Beginning from delivery of the last item in the order.
35 calendar days
The return period starts from delivery of the last item in your order.
Customer arranged
For customer-preference returns, the customer provides and pays for return shipping.
0%
Balishoes does not apply a restocking fee to approved returns under the current return rules.
From request to refund.
Contact Balishoes before sending an item back so the return request can be reviewed and the appropriate instructions can be provided.
Contact Balishoes
Provide your order information and the reason for the return.
Get instructions
Follow the return instructions provided after your request has been reviewed.
Send return
Customer-preference return shipping is arranged and paid by the customer.
Inspection
Returned merchandise is reviewed after it has been received.
Refund
Approved refunds are processed to the original payment method.
Know what applies before sending it back.
For customer-preference returns, return shipping is arranged and paid by the customer.
Customer provides shipping
0% restocking fee
Wait for your return instructions.
Do not automatically send returned merchandise to the Balishoes business address.
Contact Balishoes first and use the return instructions provided for your order.
Something arrived wrong?
If an item arrives damaged, defective, or different from what was ordered, contact Balishoes before sending it back.
Provide your order information and a description of the issue. Photos may also be requested when useful for reviewing the problem.
Report an order issue ↗After review, Balishoes will provide the appropriate instructions for the order.
Merchant processing and bank posting are different.
Balishoes processing
Approved refunds are processed within 10 business days after the returned item has been received and inspected.
Bank or payment provider
Additional posting time may be required after Balishoes processes the refund.
This additional time is controlled by the customer's bank or payment provider.
Approved refunds are not redirected to a different bank account, payment method, or third-party account.
Two stages. Two responsibilities.
Balishoes controls the merchant-processing stage. Your bank or payment provider controls additional posting time after the refund has been processed.
Within 10 business days after the returned item is received and inspected.
Additional time may be required before the credit appears in your account.
If the amount has not appeared in your account, contact your bank or payment provider for information about its posting time.
Contact us as early as possible.
Cancellation requests should be submitted within 24 hours of placing the order.
A cancellation cannot be guaranteed once fulfillment or shipment has already begun.
Request assistance →Contact Balishoes first.
If you believe there is a problem involving an order, payment, cancellation, return, or refund, contact Balishoes so our support team can review the issue and attempt to resolve it.
Contacting Balishoes first does not remove rights that may be available through your payment provider, bank, or applicable law.
Contact Balishoes ↗Need help with a return?
Contact Balishoes with your order information and our support team can help you understand the next step.
Contact us →9:00 AM-4:00 PM GMT-05:00 Live chat available during business hours
Richmond, Virginia 23222
United States Balishoes