Privacy Policy

Privacy Overview

This Privacy Policy explains how Balishoes may collect, use, process, and share information when customers visit our website, communicate with us, or place an order.

Information You Provide

When you interact with Balishoes, you may provide information such as your name, email address, phone number, billing information, shipping address, order information, and customer-support communications.

Order and Transaction Information

When an order is placed, information necessary to process the transaction may be collected and used for payment processing, order fulfillment, shipping, customer support, returns, refunds, fraud prevention, and recordkeeping.

Payment Information

Payments are processed through Shopify checkout and applicable payment providers.

Payment providers may collect and process payment-related information according to their own privacy and security practices.

Balishoes does not ask customers to send payment passwords or sensitive payment credentials through email or live chat.

Information Collected Automatically

When you use the website, technical information may be collected automatically, including device information, browser information, IP address, website interactions, pages viewed, and similar usage information.

How Information May Be Used

Balishoes may use personal information to operate the store, process orders, provide customer support, communicate about purchases, arrange shipping, manage returns and refunds, maintain website security, prevent fraudulent activity, improve store functionality, and comply with applicable obligations.

Shopify

The Balishoes online store is hosted and operated using Shopify.

Shopify may process information necessary to provide ecommerce, checkout, account, security, and related services.

Service Providers

Balishoes may share information with service providers when reasonably necessary to operate the online store and provide customer services.

This may include providers involved in ecommerce hosting, payments, order processing, shipping, tracking, website functionality, customer communication, security, or other operational services.

Cookies and Similar Technologies

The website and services used to operate it may use cookies or similar technologies for website functionality, preferences, security, analytics, checkout, and other store operations.

Browser settings may allow customers to manage certain cookies, although disabling some technologies may affect website functionality.

Communications

Balishoes may use customer contact information to respond to questions, provide information about an order, communicate about shipping, returns, refunds, or other customer-service matters.

Where marketing communications are offered, customers may use the available unsubscribe or preference controls where applicable.

Information Retention

Information may be retained for as long as reasonably necessary for order administration, customer support, recordkeeping, dispute handling, legal obligations, fraud prevention, and other legitimate business purposes.

Information Security

Balishoes uses Shopify and applicable service providers to operate the store and payment process.

No internet-based system can guarantee absolute security, but reasonable operational and technical measures are used by the services supporting the store.

Customer Privacy Rights

Depending on applicable law, customers may have rights relating to their personal information, such as requesting access, correction, deletion, or information about certain processing activities.

Requests may be submitted through the Balishoes contact information below.

Children's Privacy

Balishoes does not knowingly intend the store for children who are not legally able to enter into online purchase transactions without appropriate authorization.

Third-Party Websites

The Balishoes website may contain links to websites or services operated by third parties.

The privacy practices of those independent services are governed by their own policies.

International Processing

Some service providers supporting the store may process or store information in locations different from the customer's location.

Such processing is subject to the practices and safeguards of the applicable service provider and relevant legal requirements.

Legal and Security Disclosures

Information may be disclosed when reasonably necessary to comply with applicable legal obligations, respond to valid legal requests, protect store security, investigate fraud, enforce applicable terms, or protect the rights and safety of customers, Balishoes, or others.