Questions? Start here.
Find detailed answers about Balishoes orders, shipping, products, returns, refunds, payments, and customer support.
Ordering with Balishoes.
Answers about placing an order, changing information, cancellations, and checking order status.
01
Where does Balishoes currently sell and ship?
Balishoes currently serves customers within the United States.
Shipping is currently available to eligible United States delivery addresses through the Balishoes Shopify checkout.
02
What currency does Balishoes use?
Balishoes prices and checkout totals are displayed in United States Dollars (USD).
03
Can I change my order after placing it?
If you need to request an order change, contact Balishoes as soon as possible.
Order changes cannot be guaranteed once fulfillment or shipment has already begun.
Contact support →
04
How long do I have to request a cancellation?
Cancellation requests should be submitted within 24 hours of placing the order.
A cancellation cannot be guaranteed once fulfillment or shipment has already started.
05
What information should I provide when asking about an order?
For order-specific questions, include your order number, the email used during checkout, and a clear description of the issue.
Photos may also be useful if your question concerns a damaged, defective, or incorrect item.
06
Where can I check my order status?
Tracking information is provided after shipment when it becomes available.
You can use the Balishoes Track Order page to review available shipment tracking information.
Track Order →Delivery, without guessing.
Balishoes uses defined shipping rates, processing times, and transit estimates for eligible United States orders.
01
How much does shipping cost?
Standard Shipping costs $9.00 USD for orders below $200.00 USD.
Orders of $200.00 USD or more qualify for Free Standard Shipping.
02
How long does Balishoes take to process an order?
Orders are normally processed within 1-2 business days.
Business days are Monday-Friday. Weekends and applicable public holidays are not counted as business days.
03
What is the estimated transit time?
After processing and shipment, estimated transit time is 3-5 business days.
04
What is the total estimated delivery time?
Estimated total delivery time is 4-7 business days.
This consists of 1-2 business days for processing and 3-5 business days for transit.
05
What is the order cutoff time?
The daily order cutoff time is 1:00 PM GMT-05:00.
Orders submitted after the cutoff may begin processing on the next business day.
06
Are delivery dates guaranteed?
Delivery dates are estimates and are not guaranteed.
Delays may occasionally occur because of severe weather, public holidays, delivery-network disruptions, incorrect delivery information, or other circumstances outside Balishoes' control.
07
When will I receive tracking information?
Tracking information is provided after shipment when it becomes available.
Tracking may require some time after shipment before movement begins appearing.
Open tracking →
08
What if I entered the wrong delivery address?
Contact Balishoes as soon as possible if you notice an address error.
Address changes cannot be guaranteed once fulfillment or shipment has already begun.
09
What should I do if tracking says delivered but I cannot find the package?
First check the delivery location and surrounding area, verify the shipping address, ask household members who may have accepted the package, and review the tracking details.
If the order still cannot be located, contact Balishoes for assistance.
About the footwear.
Product pages show the current imagery, pricing, availability, materials, colors, and product options for each Balishoes item.
01
What types of footwear does Balishoes currently sell?
The current Balishoes catalog includes men's City Loafers and Desert Boots.
Current products can be browsed through the Balishoes collections.
Shop all footwear →
02
Where can I see the available product colors and options?
The current color, material, and product options for an item are shown on that product's page.
Balishoes does not recommend selecting an option that is not displayed as available for the product.
03
How do I know whether a product is available?
Product availability is shown on the current storefront and may change as inventory changes.
Shopify checkout remains the final reference when completing an order.
04
Can product colors look different on my screen?
Screen settings, lighting, device displays, and other viewing conditions can affect how colors appear.
Review the available product images and product information before ordering.
05
How should I choose a product size or option?
Select only from the product options currently displayed as available on the relevant product page.
If you need help understanding a displayed option, contact Balishoes before ordering.
06
Where can I browse City Loafers and Desert Boots separately?
Use the dedicated Balishoes collection pages:
Returns, explained clearly.
Understand the return window, return-shipping responsibility, inspection process, refund timing, and cancellation rules.
01
What is the Balishoes return window?
Eligible return requests are accepted within 35 calendar days.
The return period begins from delivery of the last item in the order.
02
How do I start a return?
Contact Balishoes before mailing the item back.
Include your order information and the reason for the return. Balishoes will review the request and provide the appropriate return instructions.
Contact Balishoes →
03
Should I mail a return directly to the Balishoes business address?
No. Do not automatically send returned merchandise to the Balishoes business address.
Contact Balishoes first and use the return instructions provided for your order.
04
Who pays return shipping for a preference return?
For customer-preference returns, the customer is responsible for arranging and paying for return shipping.
05
Does Balishoes charge a restocking fee?
No. The current restocking fee is 0%.
06
What if the item arrives damaged, defective, or incorrect?
Contact Balishoes before returning the item.
Provide the order information and a description of the issue. Photos may also be requested when useful for reviewing the problem.
07
When is a returned item inspected?
Returned merchandise is reviewed after it has been received by the applicable return destination provided in the return instructions.
If the return is approved following inspection, the applicable refund is processed to the original payment method.
08
How long does Balishoes take to process an approved refund?
Balishoes processes approved refunds within 10 business days after the returned item has been received and inspected.
09
Where is the refund sent?
Approved refunds are issued to the original payment method only.
Balishoes does not redirect an approved refund to a different bank account, payment method, or third-party account.
10
Why is my refund not showing after Balishoes processed it?
After Balishoes processes a refund, additional time may be required before the amount appears in your account.
This additional posting time is controlled by your bank or payment provider.
If Balishoes has already confirmed that the refund was processed, contact your bank or payment provider for information about its posting time.
11
Can I cancel instead of returning an order?
Cancellation requests should be submitted within 24 hours of placing the order.
Cancellation cannot be guaranteed once fulfillment or shipment has begun.
Checkout & payments.
Balishoes uses Shopify checkout. Available payment methods are displayed during checkout.
01
What payment methods does Balishoes accept?
Available payment methods are displayed during Shopify checkout.
PayPal is currently available. Venmo may also be available where supported by PayPal and displayed to the customer during checkout.
Availability of a particular payment option may depend on the customer's device, account, location, and payment provider.
02
Is checkout processed through Shopify?
Yes. Balishoes uses Shopify checkout to process customer orders and payments.
03
What will I see before completing payment?
Before payment is completed, Shopify checkout displays the applicable product subtotal, shipping charge, taxes where applicable, and final order total.
04
Does Balishoes collect applicable taxes?
Any taxes that apply to an order are calculated or displayed through Shopify checkout where applicable.
05
What happens if my payment is declined?
Verify the information entered during checkout and follow any instructions provided by the payment provider.
You may also contact your payment provider if you need additional information about a declined or failed payment.
06
Does Balishoes ask for payment details through email or live chat?
Balishoes does not ask customers to send payment passwords or sensitive payment credentials through email or live chat.
Payments are submitted through Shopify checkout and the applicable payment provider.
07
What should I do if I have a payment, charge, or refund concern?
Contact Balishoes so the support team can review the order, payment, cancellation, return, or refund issue.
Contacting Balishoes first does not remove rights available through your bank, PayPal, payment provider, or applicable law.
Contact support →Still need help?
Balishoes support is available for product, order, payment, shipping, return, and refund questions.
Email inquiries are normally answered within 24 hours during business days.
Available during Balishoes business hours.
9:00 AM-4:00 PM GMT-05:00
Live chat is available during business hours.
Richmond, Virginia 23222
United States
Do not automatically mail returns here. Follow the return instructions provided for your order.
01
When is Balishoes customer support available?
Customer support hours are Monday-Friday, 9:00 AM-4:00 PM GMT-05:00.
02
Is live chat available?
Live chat is available during Balishoes business hours.
03
How quickly does Balishoes respond to email?
Email inquiries are normally answered within 24 hours during business days.
04
What is the best way to get help with an existing order?
Include your order number, the email used at checkout, and a clear description of the issue.
This helps the support team identify the order and review your request more efficiently.
05
Where can I read all Balishoes store policies?
Send Balishoes a message.
Our support team can help with current products, existing orders, shipping, tracking, returns, refunds, and payments.
Contact Balishoes →