Need help? Talk to us.
Questions about an order, payment, delivery, return, or a Balishoes product? Send us a message and include your order number when your request is about an existing purchase.
Email inquiries are normally answered within 24 hours during business days.
Available during Balishoes business hours.
9:00 AM-4:00 PM GMT-05:00
Live chat is available during business hours.
You may find the answer immediately.
Use these shortcuts for common order, shipping, return, and payment questions.
Tell us what you need help with.
If your question is about an existing order, include your order number so our support team can review the request more efficiently.
Add your order number and explain what happened.
Contact us before sending merchandise back.
Tell us whether Balishoes has already processed it.
Clear contact details. No guessing.
Balishoes provides the same customer-support information across the store and its customer policies.
Richmond, Virginia 23222
United States
9:00 AM-4:00 PM GMT-05:00
Give us the details that help us find it.
For order-specific questions, include the order number, customer email used during checkout, and a clear description of the issue.
Include the order reference shown in your confirmation.
Use the email associated with the order where possible.
Explain the problem and what assistance you need.
For damaged, defective, or incorrect items, photos may help with review.