Contact Us
We're here to help. Whether you have a question before placing an order or need assistance after your purchase, our customer support team is available to provide assistance with shipping, returns, payments, products, account-related questions, and general inquiries.
If you're contacting us about an existing order, including your order number and the email address used during checkout will help us respond more efficiently.
Contact Information
Store Name: Balishoes
Website: balishoes.shop
Email: support@balishoes.shop
Business Address:
3116 Dillyn Ct
Richmond, VA 23222
United States
Customer Support Hours
Our customer support team is available:
Monday – Friday
9:00 AM – 5:00 PM (Mountain Time)
Live Chat: Available 24/7
Response Time
We aim to reply to all customer inquiries within 24 hours during business days. Response times may be slightly longer during weekends, holidays, or periods of increased inquiry volume.
How to Contact Us
You can reach our support team by sending an email or by submitting a message through our website's contact form. We review every inquiry individually and will respond as soon as possible.
Order Assistance
To help us locate your order more quickly, please include the following information whenever possible:
- Your order number
- The email address used when placing your order
- A brief description of your question or concern
Additional Support
Our team can assist you with:
- Order updates
- Shipping and delivery questions
- Return and refund requests
- Product-related inquiries
- Payment questions
- Account assistance
- General customer support
Helpful Resources
You may also find the information you're looking for by visiting our:
Connect With Us
You can also stay connected with Balishoes through our official Facebook and YouTube pages for store updates and announcements.
If you need assistance with an order, shipping, returns, or general questions, please contact us at support@balishoes.shop. Our team is happy to assist during our regular business hours.