Payment Policy

Payment Methods

Balishoes uses Shopify checkout to process customer orders and payments.

The payment methods available for an order are displayed during checkout.

PayPal is currently available through checkout. Venmo may also be available where supported by PayPal and displayed to the customer during checkout.

Availability of a particular payment option may depend on the customer's device, account, location, and the payment provider.

Currency

All prices, shipping charges, and order totals are displayed and processed in United States Dollars (USD).

Secure Checkout

Payments are submitted through Shopify checkout and the applicable payment provider.

Balishoes does not ask customers to send payment credentials, passwords, or other sensitive payment information through email, live chat, or other informal communication channels.

Order Total

Before payment is completed, Shopify checkout displays the applicable product subtotal, shipping charge, taxes where applicable, and final order total.

Standard Shipping costs $9.00 USD for orders below $200.00 USD.

Orders of $200.00 USD or more qualify for Free Standard Shipping.

Payment Authorization

A payment provider may authorize, decline, hold, or review a transaction according to its own payment and security procedures.

If additional verification is required by the payment provider, the customer may need to complete that verification before the transaction can be completed.

Declined or Failed Payments

If a payment cannot be completed, customers should verify the information entered during checkout and follow any instructions provided by the payment provider.

Customers may also contact their payment provider if they need additional information about a declined or failed payment.

Taxes

Any taxes that apply to an order are calculated or displayed through Shopify checkout where applicable.

Order Cancellations

Cancellation requests should be submitted within 24 hours of placing the order.

A cancellation cannot be guaranteed once fulfillment or shipment has already begun.

Refund Method

Approved refunds are issued to the original payment method used for the order.

Balishoes does not redirect an approved refund to a different bank account, payment method, or third-party account.

Refund Processing Time

For an approved return, Balishoes processes the refund within 10 business days after the returned item has been received and inspected.

Business days are Monday-Friday, excluding applicable public holidays.

Bank or Payment Provider Posting Time

After Balishoes processes a refund, additional time may be required before the refunded amount appears in the customer's account.

This additional posting time is controlled by the customer's bank or payment provider.

If Balishoes has already confirmed that a refund was processed but the amount has not appeared, the customer should contact their bank or payment provider for information about its posting time.

Payment Disputes and Order Concerns

If you believe there is a problem involving an order, charge, payment, cancellation, return, or refund, please contact Balishoes first so our support team can review the issue and attempt to resolve it.

Contacting Balishoes first does not remove any rights available through your bank, PayPal, payment provider, or applicable law.